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News : OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa

#contactcenterworld, @onvisource

Plano, TX, USA, Nov. 1, 2023 - OnviSource, a provider of Intelligent Transformation solutions with AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market. This significant move marks a pivotal milestone in OnviSource's mission to provide contact center and enterprise solutions to an even broader global audience.

Africa has emerged as a hub for outsourcing, with a growing emphasis on delivering exceptional customer experiences, and OnviSource is poised to play a pivotal role in achieving this goal. The company's entry into the African market comes at a time when contact center and BPO services are not just growing in numbers; they are evolving in sophistication. 

"We are thrilled to extend our reach into Africa's captive contact center and BPO industry," said Ray Naeini, Chairman and CEO at OnviSource. "Our mission is to enable organizations to achieve excellence in the three most impactful areas of their business – workforce performance, customer loyalty, and business productivity. With our AI-powered analytics and automation ecosystem, we are confident that African BPOs and captive contact centers will gain a distinct competitive advantage and contribute to the nation's growth and success."

With an office in Johannesburg, led by Clinton Stebbing, Director of Business Development for the Africa region, and strategic partnerships with local and regional hi-tech companies, OnviSource has pledged continued support for this growing economic sector. Zilo, a software and business development firm based in Sandton, will partner with OnviSource to deliver local technical support that caters to the unique business needs of the contact center and BPO market.

As part of OnviSource's commitment to global expansion in Africa, the company has also partnered with Business Process Enabling South Africa (BPESA), South Africa's foremost advocate and contact point for the Global Business Services (GBS) & BPO sector, catering to both national and international markets. 

#contactcenterworld, @onvisource

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Onvisource:
Company LogoOnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
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Today's Tip of the Day - Make Self Service A Breeze

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