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News : OnviSource Partners with Voicegain for Speech Recognition

#contactcenterworld, @onvisource, @voicegain

OnviSource, a provider of intelligent automation solutions for workforce optimization, contact center operation analytics and automation, customer experience management, and business process automation, announced a strategic partnership with Voicegain, a Speech-to-Text/ASR company. OnviSource has integrated Voicegain’s deep learning-based speech-to-text platform into its Intellecta™ multichannel analytics solution which utilizes speech-to-text and natural language understanding to analyze customer interactions and audio-based content to discover actionable knowledge and extract business insights.

OnviSource will leverage the Voicegain platform to serve its growing enterprise client base from various industries such as nationwide wireless service providers, banking, financial services, utilities, insurance and others.

"We are pleased to announce this partnership with Voicegain as their AI-driven ASR further augments our AI-driven intelligent automation solutions and our hyper-automation platform that offers integrated AI, conversational AI, RPA, BPA and analytics," said Ray Naeini, Chairman and CEO of OnviSource. "Our partnership will allow both companies to jointly develop highly sophisticated and customized AI models for various applications and industries in order to deliver unmatched accuracy and performance."


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To achieve high performance, OnviSource deployed the Voicegain ASR Engine on servers with NVIDIA GPUs in its data center. This architecture is referred to as an Edge deployment. While Voicegain also offers a multi-tenant cloud solution, an Edge deployment architecture has two important benefits for OnviSource.

"We are excited to be selected by OnviSource for its call center and enterprise speech analytics products. This decision validates the ‘3As’ on which Voicegain differentiates itself in the ASR market – Accuracy, Affordability and Accessibility," said Arun Santhebennur, Co-founder & CEO of Voicegain. "Our joint product enhancements will deliver highly accurate Speech-to-Text models for complex business applications."

#contactcenterworld, @onvisource, @voicegain


About Onvisource:
Company LogoOnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
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Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Thursday, October 28, 2021

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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