Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Ooma Launches New Ooma Office Pro Plus Business Communications Service

#contactcenterworld, @Ooma

Sunnyvale, CA, USA, May 23, 2022 -- Ooma, Inc., a communications platform for businesses and consumers, announced Ooma Office Pro Plus, a new plan for the Ooma Office business communications service that enables any business to quickly and affordably set up a simple call center, integrate with the Salesforce CRM platform, provide hot-desking capability in their offices, and more.

Call Queuing. Lost calls can mean lost business. When inbound call volume is heavy, Call Queuing automatically places callers on hold and then routes them to the first available agent. Reports available to managers include queue metrics such as call count, average wait times and abandoned call count, as well as agent metrics such as missed call count and rejected call count.

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Moreno Valley Clinica Medica Familiar in Moreno Valley, California, a long-time Ooma Office customer, is a busy primary care practice that receives more than 400 patient calls per day. Patients have sometimes had to listen to endlessly ringing phones when the clinic team was on other calls, and some patients have hung up before speaking with a staff member. The situation changed dramatically when the clinic began using Call Queuing.

"Ooma’s Call Queuing has made our clinic more productive and our patients happier," says Esteban Guerrero, general manager of Moreno Valley Clinica Medica Familiar. "We’ve significantly reduced no-shows for appointments and have even avoided unnecessary trips to urgent care for patients who previously couldn’t get through to our medical team."

"Small and mid-sized businesses are growing more sophisticated in how they use technology, so we’ve created Ooma Office Pro Plus to make sure their phone systems are front and center in driving deeper customer engagement through Call Queuing and Salesforce Integration," said Jim Gustke, vice president of marketing at Ooma. "Hiring and retaining top talent is also crucial for SMBs and we see Hot Desking as an important enabler of the flexible work environments that many employees now demand."

#contactcenterworld, @Ooma

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Ooma, Inc.:
Company LogoOoma (NYSE: OOMA) creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. For consumers, Ooma provides PureVoice HD voice quality, advanced functionality and integration with their mobile devices. Ooma’s groundbreaking home security solution delivers a full range of wireless security sensors and a smart video camera, putting consumers in charge of protecting their homes.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Tuesday, May 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

YOU'RE INVITED

It is time for 'the Most Prestigious Awards' in the contact center industry!

The Global Top Ranking Performers Awards Are OPEN!


It’s well-known people love recognition. Join us as we share details of the 18th Annual Global ... Read More...
 5486 
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =