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News : Ooredoo Announces New Leadership of its 'Customer Experience'
Doha, Qatar, June 30, 2015 -- Ooredoo is pleased to announce the appointment of Amaal Hussain Al Lawati as Chief Customer Experience Officer (CXO). Leading the company's customer engagement strategy, Al Lawati's role will focus on continuing the growth of the Sultanate's 'Best Call Centre Service', in addition to allocating the right skillsets to drive the evolution of its inspiring 'customer experience'.
Part of the Ooredoo family for over a decade, Al Lawati today represents one of the company's most senior officers, as well the most senior female Omani employee. Her previous experience includes managing over 300 staff and now as Chief Customer Care Officer, she will lead staff from a range of departments. Her rise within the company offers credence to Ooredoo 's dedication to developing family members, both personally and professionally.
"Amaal's appointment as CXO reaffirms our passion for nurturing and inspiring human growth. Amaal's strong contribution to the company has been witnessed across various departments and we welcome her with sincere congratulations on this well-deserved position," said Greg Young, Ooredoo CEO. "Empowering local talent across all elements of our operation is important as we diversify and refine our offering to customers. We are confident of Amaal's capabilities and look forward to seeing her do many great things in her new role as she leads us towards the future of customer excellence."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Ooredoo
Ooredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
Published: Thursday, July 2, 2015