News : City of Johannesburg’s Office of the Ombudsman Opens
Johannesburg, South Africa, July 2, 2015 -- The City of Johannesburg’s Office of the Ombudsman was officially opened to business yesterday by Mayor Parks Tau.
This means complaints by residents can now be lodged with the Ombudsman, Advocate S’du Gumede.
A number of avenues are available to residents who want to lodge a complaint against the City.
Walk-in complaints will be accommodated at the Ombudsman’s Office, situated at the Isle of Houghton, Wildsview II at 36 Boundary Road, Houghton Estate. Residents will be assisted through the process and can be assured that complaints can be made in the language of their choice, the City said in a statement.
Online complaints can be made by logging onto the official website of the Office of the Ombudsman, and by downloading, completing and submitting the complaints form provided.
There is also a call centre number for follow-ups and general enquiries.
Advocate Gumede stressed the importance of being accessible and available to Joburg residents and that in weeks to come the Office of the Ombudsman would embark on public engagements and roadshows to ensure that he reaches residents in all the seven regions of the city.
He plans to start opening satellite offices in the regions later this year, so that the services of the Ombudsman will be readily accessible to people, without them having to travel too far from where they live.
Johannesburg is the first municipality in Gauteng to launch an Office of the Ombudsman. The process began during engagements between Tau and the Public Protector, Advocate Thuli Madonsela, whose office has handled an increasing number of complaints against the City.
Complaints have ranged from billing issues, planning permissions or disputes, traffic fines, poor compliance with municipal by-laws, informal trading, hijacked and abandoned buildings.
The Ombudsman will engage with the Public Protector’s office on these matters and he will handle all new cases related to the City going forward.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, July 3, 2015