News : Ooredoo Kuwait Collects a Haul of Trophies at London Event
London/Kuwait City, June 9, 2016 -- Ooredoo Kuwait, part of Ooredoo International Group, collected a haul of trophies for excellence in customer centricity and employee engagement from The Global Association for Contact Center & Customer Engagement Best Practices at its annual Contact Center World Awards held in London last week. These included individual awards for leadership as well as trophies for implementing best-practice and operational excellence.
The presentations were made at the 2016 Best Contact Center Practices conference at the Grange City Hotel in London last week. This followed a judging process including a written submission and a public presentation made by the nominees to delegates of the conference.
Ooredoo’s first trophy was presented to Kuwaiti national Wael AlSultan who was named Best Contact Center Director in EMEA. Wael was recognised both for his unique leadership style as well as his efficacy in introducing wide-ranging improvements in Ooredoo’s contact centre.
Wael AlSultan, Head of Customer Care at Ooredoo Kuwait said: "It is truly an honour to have been presented this award by our peers across the call centre industry. Having implemented some significant and wide-ranging enhancements over the past 12 months — it is deeply satisfying to see our efforts recognised, and in particular that our entire team has been rewarded at this prestigious event."
Sultan continued: "I thank everyone at Ooredoo Kuwait, and especially my colleagues in the contact centre and our support functions in IT and HR, for their commitment to team work and their dedication to our customers and staff."
Wael was joined on stage by fellow Kuwaiti nationals, Laila AlSharraf and Lina AlKaaki — who were recognised for excellence in the Support Professional categories for IT and HR respectively.
Ooredoo Kuwait’s contact center was also recognised for providing a positive working relationship with its agents, being awarded for its incentive program and in the medium-sized contact center category.
Posted by Veronica Silva Cusi, news correspondent
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Ooredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
Published: Monday, June 13, 2016