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News : Ooredoo Launches New Contact Centre Management Solution

#contactcenterworld, @ooredoo

Doha, Qatar, Oct 28, 2020 -- As a communications provider focused on supporting the diverse needs of businesses, Ooredoo has launched a new cloud based Contact Centre Management Solution through its subsidiary, data2cloud. With a list of functions that include phone system, skills based intelligent call routing, Interactive Voice Response (IVR), , fax, multimedia recording platform, email and web response and social media, the service is designed to help businesses master all communications channels and provide an all-round improved customer service experience.

Sultan bin Ahmed Al Wahaibi, Chief Business & Wholesale Officer at Ooredoo, said, "Businesses are becoming even more customer-centric, and on top of that, the pandemic has made it more important than ever to offer alternative avenues of communication that don’t necessitate visiting a branch or store. Our unique Contact Centre solution takes advantage of our network and expertise and provides companies with a 360-degree view of their customer, ensuring that they stay on top of things, whatever their requirements are. It’s the next step in our commitment to helping businesses ‘Be Digital."

#contactcenterworld, @ooredoo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.albawaba.com


About Ooredoo:
Company LogoOoredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
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Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Thursday, October 29, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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