Doha, Qatar, Oct 28, 2020 -- As a communications provider focused on supporting the diverse needs of businesses, Ooredoo has launched a new cloud based Contact Centre Management Solution through its subsidiary, data2cloud. With a list of functions that include phone system, skills based intelligent call routing, Interactive Voice Response (IVR), , fax, multimedia recording platform, email and web response and social media, the service is designed to help businesses master all communications channels and provide an all-round improved customer service experience.
Sultan bin Ahmed Al Wahaibi, Chief Business & Wholesale Officer at Ooredoo, said, "Businesses are becoming even more customer-centric, and on top of that, the pandemic has made it more important than ever to offer alternative avenues of communication that don’t necessitate visiting a branch or store. Our unique Contact Centre solution takes advantage of our network and expertise and provides companies with a 360-degree view of their customer, ensuring that they stay on top of things, whatever their requirements are. It’s the next step in our commitment to helping businesses ‘Be Digital."
Posted by Veronica Silva Cusi, news correspondent
Ooredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
Published: Thursday, October 29, 2020
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