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News : Ooredoo Renews Contract with Huawei, Marking the Next Phase of Automated and Intelligent Operations

#contactcenterworld, @ooredoo, @Huawei

Muscat, Oman, Sept 28, 2021 -- Ooredoo, a communications service provider in the Sultanate, and Huawei, a global provider of information and communications technology (ICT) solutions, have announced the signing of a three-year contract for CT and telecoms managed services, starting from 1 January 2022. The contract, which extends a five-year relationship between the two parties, will see Huawei provide operations and maintenance as well as network performance management services for Ooredoo, as it continues to harness the latest digital technologies and position itself as a market leader.

"Our industry is changing faster than ever before, and by working with industry leaders like Huawei we are making sure we stay ahead of the curve. Our partnership, which began in 2012, will focus on optimising our digital operations using state-of-the-art artificial intelligence and machine learning-based technologies and tools," said Dr. Ahmed Abdullah Al Abri, Chief Technology and Information Officer at Ooredoo. "As we continue to accelerate our digital transformation and supporting the Sultanate’s 2040 Vision, we look forward to launching even more innovative services to enrich our customers’ digital lives."

Robin (Chen Bing) - Oman Huawei GM, added, "Huawei and Ooredoo have had the privilege to work together for many years. This further collaborative step is an important milestone for both parties, marking the phase in the transformation into more automated and intelligent operations."

#contactcenterworld, @ooredoo, @Huawei

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ooredoo.om


About Ooredoo:
Company LogoOoredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
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About Huawei Technologies Co. Ltd.:
Company LogoHuawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, September 30, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubâ„¢, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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