News : Ooredoo Set to Launch New Customer Service Platform
Sept 4, 2014 -- Ooredoo is set to roll-out a new real-time customer service platform, which is being billed by the company as a ‘first’ for the Middle East North Africa (Mena) region.
The service is expected to enable the company to instantly receive, analyse and respond to customer requests and queries across its global footprint.
The company will deploy its Voice of Ooredoo Customer Experience (Voce) technology in each of its markets.
The Voce Platform will enable Ooredoo to get customers’ feedback in real-time, enabling the company to focus even more strongly on what matters most to customers.
The Voce Platform works by accumulating customer feedback on their experience across all Ooredoo touch points, call centres, retail or branch locations and mobile/social platforms. Using this data, Ooredoo will be able to provide quicker responses to questions and shape its portfolio to the needs and expectations of its diverse customer base.
The technology is already live for Ooredoo’s Nawras in Oman, and plans are in place to deploy the service in Kuwait, Tunisia, Algeria and Qatar.
Posted by Veronica Silva Cusi, news correspondent
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Ooredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
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