News : Ooredoo’s Indosat Celebrates “Contact Centre of the Year” Award
Nov 25, 2013 -- Indosat, part of the Ooredoo group, has won the impressive Asia Pacific Contact Centre Association Leaders (APCCAL) Award this week, delivering on the company’s strategy of providing the leading customer experience.
Fending off strong competition, Indosat won the "2013 Contact Centre of the Year" Award, with judges citing the company for its strong reputation, superb performance and on-going engagement with customers across the country.This is the third time that Indosat has won the APCCAL Contact Centre of the Year Award, following victories in 2009 and 2010.
Ooredoo has placed the customer experience at the heart of its new identity in 2013, and transforming call centres and points of customer contact is a global priority. The company has received numerous awards in this area, including for Ooredoo Qatar for "Best Customer Retention Program" at the INSIGHTS Middle East Call Centre Awards 2013 and "Loyalty Programme of the Year," as well as the "Customer Service Excellence Award 2013" for Nawras at the Oman Customer Service Excellence Awards.
The APCCAL represents 11 call centre associations in 10 countries, including in Australia, China, Hong Kong, Taiwan, Indonesia, Malaysia, the Philippines, Singapore, South Korea, and New Zealand,spanning more than 2 million professionals in more than 2,500 organisations.
Posted by Veronica Silva Cusi, news correspondent
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Indosat is the second largest mobile telco operator in Indonesia. With the current subscribers of 46 millions, Indosat offers wide range of service, both prepaid and postpaid services
Published: Monday, November 25, 2013