News : Open Access BPO Fortifies Multilingual Call Center Services
April 13, 2014 -- Outsourced business solutions provider Open Access BPO now offers voice-based customer service in Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
The four Asian languages will bolster the outsourcing firm's multilingual call center unit, which originally offered its services in other Asian tongues namely Chinese, Japanese, Korean, and Tagalog, as well as Western languages including English, French, German, Italian, Portuguese, and Spanish.
Similar to the delivery method of the initial lineup, the four new voice-based services will be handled by native-speakers to provide customers with the type of genuine cultural affinity that eliminates contextual differences that hinder customers from fully understanding second-language agents.
Open Access BPO provides training for its agents on the culture of the customers they will be attending to. This is in addition to the training for proper call etiquette, articulation, and problem-solving, among other benchmark skills necessary for voice work.
Posted by Veronica Silva Cusi, news correspondent
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About Open Access BPO:
Open Access BPO is a Las Vegas based boutique-style call center and outsourcing firm that offers voice, non-voice, and back office solutions from its operation sites in Makati and Davao, Philippines; and Taipei, Taiwan. We offer multilingual services in 25 languages.
Published: Tuesday, April 15, 2014
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