CCAP is a non-profit organization composed of call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines' global dominance in voice services.
"We are honored to be a member of CCAP," said Joy Sebastian, Open Access BPO's Global Vice President. "We look forward to working with them and other players in the local sector to champion the Filipino contact center industry in the international arena."
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As its newest member, Open Access BPO supports CCAP's initiatives to drive industry innovation and elevate service quality among Philippine-based contact centers. CCAP partners with various organizations, the education sector, and the government.
Open Access BPO has played a consistent role in the Philippines outsourcing industry and plans to continue its efforts through CCAP's platform.
Ben Davidowitz, Open Access BPO's CEO, stated, " As we chart new waters in these uncertain times, it's great to join a stalwart organization like CCAP. This organization has been a champion for the industry and a valuable network in the BPO and KPO community here in the Philippines."
Posted by Veronica Silva Cusi, news correspondent
About Contact Center Association Of The Philippines:
The Contact Center Association of the Philippines (CCAP) is the official organization of outsource contact center service providers in the country.
Published: Friday, June 11, 2021
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