Cloud contact centre suite solution provider MaxContact will partner with Sydney-based OpenIQ to provide Australian enterprises with a suite of contact centre solutions.
The agreement will enable MaxContact to rapidly expand its Australian footprint and help to accelerate its overall business growth.
OpenIQ provides a comprehensive contact centre suite, including telephony, workforce optimisation, contact centre and analytics.
Each module has been designed to either work as part of the contact centre suite or to work with a customer’s existing technology stack.
MaxContact complements both scenarios with priority dialling, omnichannel knowledge-based routing, and cloud-based reliability and availability.
In addition, MaxContact also supports organisations with easy to use dashboard functionality which enables businesses to report in real-time and also support workforce optimisation.
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"We were looking at expanding our product offering in the market", says OpenIQ managing director Shad Mortazavi (pictured above, left).
"Having worked with a few existing vendors we found MaxContact a good fit both in terms of technology and business. Their solutions provide our customers with a powerful omnichannel contact centre and predictive dialler with OpenIQ augmenting the solution by providing powerful features such as analytics, agent coaching, visual IVR and screen recording."
The combination of OpenIQ and MaxContact will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony whilst retaining their customer base.
OpenIQ has a team of engineers and a business development team in Sydney as well as an extensive network of resellers throughout Australia who are supported by project management and training resources.
MaxContact will support OpenIQ’s resellers with dedicated channel management, pre-sales, marketing, professional services and post-sales customer support.
"We were attracted to OpenIQ’s expertise, specialist focus and locally developed product solutions which are all designed with Australian market issues in mind. In addition, their ability to integrate line of business applications is second to none," says MaxContact Australia operations director Daniel Harding (pictured above, right).
"By deploying MaxContact within the OpenIQ contact centre environment, we have now teamed with an organisation which inherently understands the value and rapid return on investment which our solutions provide in cloud-based communications.
"At the same time, by working with OpenIQ, we’ll deliver a well-defined integration that provides practical benefits to contact centres as well as prospects considering the value of an all in one customer experience solution. Our joint solution will provide resellers and end-user customers with a compelling proposition for a very capable contact centre and dialler product.
OpenIQ was founded in 2010. Over the last 10 years OpenIQ has provided Workforce Optimisation to a number of global brands in insurance, banking, retail, leisure and government sectors. In 2020 OpenIQ has launched its contact centre platform comprising of Cloud based telephony, contact centre, workforce optimisation and analytics delivered from AWS.
Published: Tuesday, September 22, 2020
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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|3.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
|8.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
All rates include:
Instant Call Reports
Call Layout after Completion
Your Own Caller ID
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
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Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
- Call 60-80 contacts per hour, per agent
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Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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|13.)||Tru29 Outsource Solutions Inc.|
Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.