News : OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers
Los Angeles, CA, USA, July, 2017 -- OpenMethods, a provider in omnichannel and CTI integration solutions, announced its partnership with Five9 (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud.
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"OpenMethods provides great value to customers looking to seamlessly integrate Five9’s industry-leading cloud contact center solutions for the enterprise with Oracle Service Cloud," said Mike Burkland, president and CEO, Five9. "OpenMethods and Five9 share a common vision of enabling a true omnichannel experience for contact centers and their customers, and we look forward to working with them on this important partnership."
"We are excited about our partnership with Five9 to deliver customers a best in class solution leveraging their innovative cloud contact center software with our PopFlow and Harmony products to create a seamless integration with Oracle Service Cloud," said Gerrit Lydecker Jr., CEO of OpenMethods. "Our joint customers and prospects are seeing the value in accelerating and enhancing their roadmap to improve their customer experience and satisfaction, while also driving an impressive ROI to help pay for other initiatives."
#contactcenterworld, @Five9, @OpenMethods
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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