News : OpenSpan Announces Strategic Partnership with Intradiem
Atlanta, GA, USA, Aug 5, 2015 -- OpenSpan Inc., a provider in automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, announced a strategic partnership with Intradiem, provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces. This new relationship expands OpenSpan’s partner ecosystem and enables Intradiem to leverage agent- and employee-level data to help organizations create enterprise-wide, real-time frontline workforces that span the contact center and back office.
OpenSpan’s desktop automation technology will be integrated into Intradiem’s existing Intraday Automation solutions to trigger events based on conditional desktop activities. The union of these solutions improves the ability for enterprises to make adjustments to their workforce as business conditions change while preserving their customer experience goals.
"By taking advantage of OpenSpan’s unique desktop automation technology, Intradiem can initiate desktop automations based on specific actions that take place on the desktop," said John Wolf, CTO of Intradiem. "Our Intraday Automation clients will use these automations to make real-time intraday adjustments to their frontline workforces, adding efficiencies while maintaining exceptional customer experience levels."
Posted by Veronica Silva Cusi, news correspondent
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Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Friday, August 7, 2015