News : OpenText Enables Intelligent and Connected Customer Service in the Cloud
Waterloo, Ontario, Canada, Oct. 23, 2018 -- OpenText™ (NASDAQ: OTEX, TSX: OTEX), a global provider in Enterprise Information Management (EIM), announced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service. OpenText Qfiniti is available now on AWS Marketplace.
"For the intelligent and connected enterprise, delivering premium customer service is a powerful competitive differentiator. Customers, who are increasingly engaging contact centers on multiple channels, still expect to receive exceptional service," said Mark J. Barrenechea, vice chair, CEO and CTO, OpenText. "The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization and enables all organizations using Amazon Connect to deliver world-class customer support, while ensuring deep and meaningful insight into the data and information that these interactions produce."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Workforce optimization applications are necessary to enable the successful operation of contact centers with significant agent populations. OpenText Qfiniti delivers an effective and compelling contact center employee engagement platform," said Joe Eisner, Global Segment Lead for Amazon Connect.
"The modular and easy-to-use interface of Qfiniti is the perfect solution for contact centers looking for a cloud-ready, digital-first solution for workforce optimization," said Muhi Majzoub, executive vice president of engineering and cloud services at OpenText. "This new, unified approach to workforce optimization allows contact centers to seamlessly transition existing coaching programs to the cloud, cut total cost of ownership by moving to a software as a service (SaaS) model, and reduce business interruption caused by costly, vendor-mandated upgrades."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Walk The Floor
More Editorial From OpenText
OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud.
Published: Thursday, October 25, 2018
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from tec...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...