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News : Operata Has Been Awarded Selection for the Innovation Showcase for Advancing CX with CX Observability

#contactcenterworld

Las Vegas, NV, USA & Melbourne, Australia, Mar 26, 2024 - Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24), marking a significant achievement in its commitment to enhancing the efficiency and functionality of contact centers through CX Observability.

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

The selection of Operata for the Innovation Showcase at Enterprise Connect 2024 (EC24) recognizes it among technologies enhancing customer experiences. This year, Enterprise Connect's focus on outcome-based technologies reflects the evolving landscape of customer service, emphasizing the importance of innovative solutions like Operata's CX Observability platform in delivering broad-based benefits across IT and business operations.

The showcase aims to introduce Operata and other selected organizations to a broader audience, highlighting their potential to transform customer and agent interactions in the contact center environment.

"Despite the availability of sophisticated technologies, achieving an improved customer or agent experience is actually getting harder," said John Mitchem, CTO and Co-founder of Operata. "This is due to the complex end-to-end IT and Operating environment that relies on a maze of networks, shared infrastructure, applications and people to support it. Change is constant and many parts must work harmoniously together to deliver great CX."

"We built Operata to unlock better IT and Ops performance through data with AI-powered CX Observability tools that promote insights and take actions needed to deliver the best customer and agent experience," he adds.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Operata:
Company LogoOperata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.
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