Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Tampa, FL, USA, May 7, 2018 - "911, what's your emergency?" a Hillsborough County dispatcher asked in 2013.
But Jason Honaker did not have an emergency when he called the line devoted to emergencies only.
"You better put the knife down," he said over the phone. "I'm telling you that right now!"
The prolific caller tied up emergency lines more than 1,200 times in 2013 with bizarre rants.
8 On Your Side dug into statistics and learned that dozens of people are arrested each year for Misuse of 911, all over Florida.
The crime is a misdemeanor, but someone convicted of it can face a felony and hefty fines, if they keep calling.
Justine Stickley has heard her fair share of crazy calls.
"It's frustrating when that there's other 911 callers probably trying to call in and possibly can't get through because we're busy," the Hillsborough County 911 operator said.
Bogus calls can bog down the system.
"One abuse of 911 call can take a 911 operator offline for anywhere between 5 and 10 minutes," said Brad Herron, who runs the 911 center in Hillsborough County.
If one call center is busy, calls are re-routed to other counties or cities.
"I'll explain to them that this line is for life and death emergencies and please do not utilize 911 for that," Stickley said.
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.wfla.com
Published: Tuesday, May 8, 2018
| 1.) |  Call Centers Contact Centers Admin Training Supervisor Training    |
| 3.) |  Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the... (read more) PH: 833-427-7488  |
| 5.) |  Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) PH: 204-975-6468  |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
