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News : Operators’ Guild Starts 24x7 Helplines for Woman Cabbies


Kolkata, India, Sept, 2023 - To ensure safety of woman drivers and quick redressal to any unforeseen situation they may face, the state online cab operators’ guild has launched a 24x7 helpline number and an all-day monitored WhatsApp number where cabbies can send their live locations in case of any danger or whenever they ride out of the city. The guild will organise an awareness and sensitization camp with all registered woman cabbies to make them aware of their rights and instil a sense of quick thinking in them whenever they come across trouble in their line of work.

The exclusive helpline number for woman drivers — 8910079212 — and the immediate redressal WhatsApp number — 9804458045 — were launched on Thursday.

The move comes after a woman cabbie was allegedly molested in her car before being called to a hotel room by a middle-aged passenger on Tuesday. The passenger, an Australian national of Indian origin, was dragged to the police station by the cabbie and her colleagues after she had narrated her ordeal to the guild.

"Ours is a tough profession that requires spending a lot of time with strangers every day and that becomes challenging for women whenever they have to offer rides to passengers with ill motives or ill behaviour. Hence, it is our duty to ensure their safety and security. Tuesday’s incident was an eye-opener and, from now on, we will be more vigilant about their well-being," said Indranil Banerjee, general secretary of West Bengal Online Cab Operators’ Guild.

Banerjee said that apart from the helpline and WhatsApp numbers, a standing instruction is also being sent to all woman cabbies to share their live locations on the WhatsApp number whenever they feel they are in danger or are on an outstation ride so they can be tracked and help can be at hand if required.

There are now some 20 women who have ventured into this male-dominated profession. According to an estimate, there are 23,000-odd app-cab drivers in the city, which means the percentage of women’s representation is barely 0.1%.

"Women have just started to get into this profession. But incidents like the one on Tuesday make them and their family members scared. That often makes them doubt their decision and many end up leaving it. We don’t want this to happen and are here to make this a safer space for our woman colleagues," said Paramita Basu, one of the first woman cabbies in the city and the joint secretary of the guild.

According to transport department guidelines, panic buttons have been installed in most app cabs that passengers, as well as cabbies, can press in case of danger. "Cops and the administration are doing their best, but since incidents like this are happening, we are trying to provide safety to our women’s wing so that more women are encouraged to join the fleet," said Basu.


Posted by Veronica Silva Cusi, news correspondent

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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2023

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2023 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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