Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Mohammed Albadrani
Security System Coordinator
71
MEMBER
Heriadhi Waskitho
Quality Auditor
15
MEMBER
Aris Paolo Roberto
Business Development Manager
0
MEMBER
Bill Quiseng
Chief Experience officer
117

News : Operators’ Guild Starts 24x7 Helplines for Woman Cabbies

#contactcenterworld

Kolkata, India, Sept, 2023 - To ensure safety of woman drivers and quick redressal to any unforeseen situation they may face, the state online cab operators’ guild has launched a 24x7 helpline number and an all-day monitored WhatsApp number where cabbies can send their live locations in case of any danger or whenever they ride out of the city. The guild will organise an awareness and sensitization camp with all registered woman cabbies to make them aware of their rights and instil a sense of quick thinking in them whenever they come across trouble in their line of work.

The exclusive helpline number for woman drivers — 8910079212 — and the immediate redressal WhatsApp number — 9804458045 — were launched on Thursday.

The move comes after a woman cabbie was allegedly molested in her car before being called to a hotel room by a middle-aged passenger on Tuesday. The passenger, an Australian national of Indian origin, was dragged to the police station by the cabbie and her colleagues after she had narrated her ordeal to the guild.

"Ours is a tough profession that requires spending a lot of time with strangers every day and that becomes challenging for women whenever they have to offer rides to passengers with ill motives or ill behaviour. Hence, it is our duty to ensure their safety and security. Tuesday’s incident was an eye-opener and, from now on, we will be more vigilant about their well-being," said Indranil Banerjee, general secretary of West Bengal Online Cab Operators’ Guild.

Banerjee said that apart from the helpline and WhatsApp numbers, a standing instruction is also being sent to all woman cabbies to share their live locations on the WhatsApp number whenever they feel they are in danger or are on an outstation ride so they can be tracked and help can be at hand if required.

There are now some 20 women who have ventured into this male-dominated profession. According to an estimate, there are 23,000-odd app-cab drivers in the city, which means the percentage of women’s representation is barely 0.1%.

"Women have just started to get into this profession. But incidents like the one on Tuesday make them and their family members scared. That often makes them doubt their decision and many end up leaving it. We don’t want this to happen and are here to make this a safer space for our woman colleagues," said Paramita Basu, one of the first woman cabbies in the city and the joint secretary of the guild.

According to transport department guidelines, panic buttons have been installed in most app cabs that passengers, as well as cabbies, can press in case of danger. "Cops and the administration are doing their best, but since incidents like this are happening, we are trying to provide safety to our women’s wing so that more women are encouraged to join the fleet," said Basu.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 10497 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5232 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =