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News : Operators’ Guild Starts 24x7 Helplines for Woman Cabbies


Kolkata, India, Sept, 2023 - To ensure safety of woman drivers and quick redressal to any unforeseen situation they may face, the state online cab operators’ guild has launched a 24x7 helpline number and an all-day monitored WhatsApp number where cabbies can send their live locations in case of any danger or whenever they ride out of the city. The guild will organise an awareness and sensitization camp with all registered woman cabbies to make them aware of their rights and instil a sense of quick thinking in them whenever they come across trouble in their line of work.

The exclusive helpline number for woman drivers — 8910079212 — and the immediate redressal WhatsApp number — 9804458045 — were launched on Thursday.

The move comes after a woman cabbie was allegedly molested in her car before being called to a hotel room by a middle-aged passenger on Tuesday. The passenger, an Australian national of Indian origin, was dragged to the police station by the cabbie and her colleagues after she had narrated her ordeal to the guild.

"Ours is a tough profession that requires spending a lot of time with strangers every day and that becomes challenging for women whenever they have to offer rides to passengers with ill motives or ill behaviour. Hence, it is our duty to ensure their safety and security. Tuesday’s incident was an eye-opener and, from now on, we will be more vigilant about their well-being," said Indranil Banerjee, general secretary of West Bengal Online Cab Operators’ Guild.

Banerjee said that apart from the helpline and WhatsApp numbers, a standing instruction is also being sent to all woman cabbies to share their live locations on the WhatsApp number whenever they feel they are in danger or are on an outstation ride so they can be tracked and help can be at hand if required.

There are now some 20 women who have ventured into this male-dominated profession. According to an estimate, there are 23,000-odd app-cab drivers in the city, which means the percentage of women’s representation is barely 0.1%.

"Women have just started to get into this profession. But incidents like the one on Tuesday make them and their family members scared. That often makes them doubt their decision and many end up leaving it. We don’t want this to happen and are here to make this a safer space for our woman colleagues," said Paramita Basu, one of the first woman cabbies in the city and the joint secretary of the guild.

According to transport department guidelines, panic buttons have been installed in most app cabs that passengers, as well as cabbies, can press in case of danger. "Cops and the administration are doing their best, but since incidents like this are happening, we are trying to provide safety to our women’s wing so that more women are encouraged to join the fleet," said Basu.


Posted by Veronica Silva Cusi, news correspondent

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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2023

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2024 Buyers Guide Knowledge Management


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eGain Corporation

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eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.


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livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.


ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.




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