News : Opower Announces Next Generation of Customer Engagement Platform
Arlington, VA, Oct 14, 2014 -- Opower (NYSE: OPWR), a provider in cloud-based software for the utility industry, announces enhancements to its technology platform through the release of Opower 5.5: Flex. Built upon investments made earlier this year, Opower 5.5: Flex enables utilities worldwide to meet rising customer expectations.
"We invested significantly in this latest platform release to extend our deep analytic and automation capabilities and to launch an open ecosystem for partners, so that we can deliver even stronger business results for our utility clients," said Opower CEO Dan Yates. "Our utility partners are focused on improving their customer engagement capabilities, and they need enterprise class solutions. This mid-year release continues the journey we began in Opower 5: Flex, and adds a new layer of ecosystem extensibility and platform sophistication."
New capabilities include patent-pending customer analytics and automation that deliver better personalization and can scale in real-time.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Anticipate Volatility
More Editorial From Oracle
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Thursday, October 16, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
TCS provides consultancy services involving: IT services, business solutions, and outsourcing.