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News : OptiCall, Inc. Sees Results With AltiGen's MaxCS Private Cloud
San Jose, CA, April 28, 2014 -- AltiGen Communications, Inc. (otcqx:ATGN), a provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that OptiCall, Inc. has deployed MaxCS Private Cloud for its Florida based call center.
Opticall, Inc. provides a superior contact experience for prospective patients inquiring about elective medical procedures such as cosmetic surgery or vision correction. In an industry where a patient may make a decision on whether to proceed further in the first 30 seconds of a call, the initial customer contact is vitally important. By closely tracking all aspects of the phone interaction with patients, OptiCall, Inc. has been able to consistently achieve results above industry standards.
"Many medical practices struggle to maintain consistent, high quality interactions with prospective patients over the phone," said Bill Mercier, President and Founder of OptiCall, Inc. "By providing superior handling of patient calls seven days a week, OptiCall enables a practice to differentiate itself in a very competitive market. With AltiGen's cloud based call center solution, we have the comprehensive suite of tools needed to measure, monitor and manage all aspects of phone interaction with patients to achieve positive results."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Altigen Communications
About Altigen Communications:
AltiGen Communications designs, manufactures and markets next generation, time-tested IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.
Published: Tuesday, April 29, 2014