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News : Optus Announces New Appointments
June 18, 2014 -- Since finalising the split between its consumer and ICT divisions back in October 2012, Optus Business has aggressively been pushing hard to be noticed as a service provider.
Optus Business managing director John Paitaridis explained there are three key trends in which the company is responding to and is aligning its enterprise strategy with: The hunger for a consumption based IT infrastructure model provided by third-party providers for its flexibility and cost savings; the mobilisation of workforces; and the growing demand by businesses to connect their telco network with IT service.
Continuing on this strategic roadmap, Optus Business has appointed former HP South Pacific managing director, David Caspari, to head up its ICT division as the vice president of product and ICT.
Caspari will be responsible for overseeing and driving the company's on-going 'as-a-service' product offering, including its recently launched Contact-Centre-as-a-Service (CCaaS) that is on Cisco's hosted collaboration technology platform, and Unified-Communications-as-a-Service (UCaaS), its hosted suite of voice, video, messaging, and presence collaboration products.
He said CCaaS and UCaaS are "just the start" of Optus' as-a-service offerings in the unified communications and contact centre space, as workforce optimisation and customer feedback analytics as-a-service will be next to come.
Other new appointments to Optus Business include Jennie McLaughlin, who takes on the role as the vice president for business applications and solutions, and former Alphawest chief executive officer Ian Smith who will serve as vice president for managed services and delivery.
In further delivering its commitment to be a key player in the service provider space, the telco said it will deliver a new online self-service portal, currently in pilot phase, towards the end of the year; continue to work on its investment to bring 4G coverage to 90 percent of the nation over the next 12 months; and establish ThinkSpace, a customer collaboration centre, at the Optus campus in Macquarie Park, Sydney.
Posted by Veronica Silva Cusi, news correspondent
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SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
Published: Thursday, June 19, 2014