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News : Optus Business Integrates Cisco's Spark, Meraki, Contact Centre Solutions

#contactcenterworld, @Cisco, @optus

Sydney, Australia, March, 2017 -- Optus Business and Cisco have launched a series of cloud, collaboration, and infrastructure technologies for the purposes of creating a "smart workplace" for government and enterprise customers.

Under the partnership, Optus will be integrating Cisco's Spark tool for collaboration, which can now be managed end to end by Optus Business through Optus' unified-communications-as-a-service (UCaaS) solution; and Cisco's Meraki cloud management system.

The two companies will also develop and implement a contact-centre-as-a-service solution, including an interactive voice response system; and a video-conferencing-as-a-service (VCaaS) solution for Optus Business to create a hosted video-conferencing bridge service for use with Cisco's Jabber software.

The additions follow Optus Business adding cybersecurity prevention, detection, and monitoring capabilities to its managed security services portfolio in September.

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"The new services and technologies we have launched with Cisco are designed for the workplace of the future, enabling organisations to re-imagine the way they work, empower users to be more productive, engage with customers in new ways, increase teamwork and efficiencies, and reduce cost and complexity," said Optus Business MD John Paitaridis.

"Whether it's applications, security, cloud, collaboration, or networks, customers want partners who understand this spectrum of managed technology and services," Cisco Systems Australia and New Zealand VP Ken Boal added.

"Optus sees the evolution of LTE technology to support dedicated IoT networks as a critical step towards mass adoption of IoT solutions by both enterprise and consumers," said Allan Burdekin, head of Optus' NCSi Incorporating Safe and Smart Cities business arm.

"Incorporating Cisco Jasper into our NB-IoT plans allows us to provide a consistent user experience to our customers across both traditional cellular and NB-IoT, all on a single platform."

Cisco CEO Chuck Robbins has previously said the acquisition of Jasper was "critically important" to the networking providers's overarching strategy.

"Jasper is such a great fit for us, because it is a technology that we acquired, but it's one that we partner with the service provider to actually drive that connectivity, and we're looking at how we not only provide value to the enterprise by giving them the ability to leverage that data into their applications and make decisions, but we're also at the same time looking at how do we provide more services for the service provider to offer on top of that platform," the chief executive said in July last year.

#contactcenterworld, @Cisco, @optus

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.zdnet.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Optus:
Company LogoSingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Friday, March 10, 2017

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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