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News : Optus Business Signs Deal with CSR

#contactcenterworld, @optus

Sydney, Australia, Nov 21, 2018 - Optus has announced signing a strategic partnership with industrial company CSR to provide mobile, data, and voice services for the next three and a half years.

The agreement will see Optus provide telecommunication services across 150 CSR sites, and will combine mobile, voice, and data on a single network.

It is also aimed at digitally transforming the company, Optus Business MD John Paitaridis told ZDNet.

"Organisations -- public or private -- who do not rethink how they operate and use data will fall behind," Paitaridis told ZDNet.

"We help organisations to look at how they can harness digital solutions to stay relevant and competitive."

CSR GM of Enterprise IT Craig Buttriss added that Optus' solution was chosen due to its scalability to support future products and services.

In August, Optus Business had also announced winning the tender to provide telecommunications services for the Australian Department of Health as part of a three-year AU$6 million contract.

Under the deal, Optus Business will consolidate the department's telecommunications services under a single agreement, including voice, mobile, data, and wide area networking (WAN) services for Health's 5,000 workers.

Optus a year ago additionally signed a AU$13.6 million three-year deal with the Australian Department of Agriculture and Water Resources with an emphasis on digital transformation. It will continue delivering mobile, data, and voice services across the 5,500 mobile and tablet devices used by the federal government department, along with managed telephone, video conferencing, Skype for Business, and a contact centre solution for the department's 150 sites.

In July, Optus Business also announced being chosen to provide mobile, fixed data, fixed voice, and internet services for the New South Wales government over the next five years as part of its Telecommunications Purchasing Arrangements.

According to the state's Chief Information and Digital Officer Greg Wells, partnerships with companies like Optus are "critical to realising the NSW government's digital strategy".

For the quarter ended June 30, Optus announced enterprise business operating revenue up 6.6 percent to AU$386 million, with IT and managed services up 17.6 percent to AU$173 million. Optus attributed this increase to continuing growth in cybersecurity.

Optus Cyber Security last month acquired Hivint Strategic to boost the Trustwave security services across Optus Business, including technical, risk, governance, and compliance solutions.

Hivint's software-as-a-service platform Security Colony provides access to information security management systems, policies, standards, and templates for subscribers, according to Optus' parent company Singtel.

Paitaridis at the time said the acquisition adds to the telco's position as "one of Australia's leading cybersecurity service providers" for both enterprise and government.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zdnet.com/article/optus-business-signs-au12-million-deal-with-csr/


About Optus:
Company LogoSingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Friday, November 23, 2018

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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