2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : Optus Cuts Jobs from Mawson Lakes Call Centre
Adelaide, Australia, April 12, 2016 -- Optus has cut close to 200 support positions from its northern Adelaide call centre, unions say.
The Communication Workers Union believes up to 187 workers could be cut from Optus' call centre at Mawson Lakes.
The telecommunications provider confirmed last week 480 jobs would be cut across its workforce as part of a restructure of a number of its business divisions.
The union said it was working to reduce that number and hopes some of the workers can be redeployed into 30 new positions in South Australia that will be created as a result of Optus securing the English Premier League football rights.
The Australian Communications Workers Alliance's national assistant secretary, Steven Butterworth, said workers were first told of a restructure early last week, but affected workers were only informed of the cuts on Monday.
"[Workers] are quite depressed," Mr Butterworth said.
"I was talking to a gentlemen yesterday who has been working for Optus for the last eight years as a technical support person and has a young family, and he's devastated. That's the only way I can describe it."
Mr Butterworth said most of the positions were full time and that the jobs were being sent overseas.
Some workers could be finishing up at the call centre as early as four weeks' time, Mr Butterworth added.
"There will be a small group kept on for several months during the transition period," Mr Butterworth said.
Today's Tip of the Day - Queue Settings
More Editorial From Optus
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
Published: Wednesday, April 13, 2016