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News : Optus Jobs Bonanza Set to Benefit Adelaide

#contactcenterworld, @optus

Adelaide, Australia, March, 2020 -- An Optus spokesperson confirmed to InDaily that the telco was hiring 500 people in Australia, with 300 starting tomorrow.

In a rare ray of light for local employment, with thousands of people laid off or stood down in SA over the past few weeks, the spokesperson confirmed that many of the new positions would be in Adelaide, given the city hosts the company’s major call centre in Australia.

Optus cut close to 200 jobs from its Adelaide call centre four years ago. Two days ago, it started advertising for casual call centre operators, but has yet to confirm to InDaily exactly how many positions are available.

Andrew Sheridan, Optus vice-president of regulatory and public affairs said increasing lockdowns had affected the company’s capacity to answer calls.

"We have service centres in three states in Australia, as well as in the Philippines, and India," he said in a statement. "We believed this diversity of locations would make us resilient to any disruptions.

"However, like many companies, with increasing lockdowns across the globe, we are experiencing significantly reduced capacity to answer all service calls in the manner in which we aspire.

"We have mobilised our stores so they too can be available to assist customers with questions and support, and we are working to hire new people who can be trained to provide support as well.

"We are in discussions with other Australian companies that have been heavily affected by current events as well as existing partners to have people join us this week."

The news comes as Premier Steven Marshall announces a new $650 million support package for key industries and local businesses this afternoon, taking total support promised from the State Government to $1 billion.

Payroll and land tax relief are at the centre of the package to support local jobs, announced this afternoon.

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Marshall said the measures would include a move to waive payroll tax for some businesses – and defer it for others – while land tax measures will also be tweaked, with some individuals and businesses able to defer payments for six months.

Liquor licencing fees will be waived for hotels, restaurants, cafes and clubs forced to close as a result of social distancing measures.

Two new funds will be created – a $300 million business and jobs support fund to support businesses and industry sectors, and a $250 million community and jobs fund to support community organisations, sports, art, recreational and non-profit organisations.

Under the package announced today, a public servant who has a family member who has lost their job and moved onto Commonwealth benefits will be able to receive their accrued leave down to a limit of two retained weeks.

"This is, without question, the greatest economic emergency of our generation and our collective response must be equally as potent," Marshall said.

"We recognise the enormous economic challenges confronting our key industries, their employers and staff as a result of the coronavirus pandemic and the necessary restrictions imposed to limit its spread,"

The extra funding comes on top of the $350 million the government announced earlier this month which focused on shovel-ready infrastructure maintenance jobs such as hospital and road upgrades as well as tourism infrastructure.

Details of the package have been discussed today with industry and business leaders on a newly-established Industry Response and Recovery Council.

Many of the state’s key industries, from business, property, retail, construction and housing to tourism, primary industries, food, wine and hospitality, are represented on the 14-member council.

The Labor Opposition says the new help must provide specific support for households and small businesses.

"South Australian households and businesses are struggling now. They need help now," said Opposition treasury spokesman Stephen Mullighan.

Labor has previously suggested a range of measures including slashing fees, charges and taxes on business and households, stamp duty relief, business support funds, increased energy concessions and waiving a raft of taxes on business, such as payroll tax and liquor licence fees.

#contactcenterworld, @optus

Posted by Veronica Silva Cusi, news correspondent
Source: https://indaily.com.au


About Optus:
Company LogoSingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
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Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Monday, March 30, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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