News : Optus Kicks Off Billing and Customer Care Overhaul Project
#contactcenterworld, @optus, @Amdocs
Nov 18, 2014 -- OPTUS will spend on an IT transformation project that would see the telco undertake a radical overhaul of its billing and customer care systems.
The Australian understands that the SingTel-owned telco has enlisted IT systems integrator Amdocs to help with the two-year project.
The project, known inside Optus as BCC, for Billing and Customer Care, would see the telco untangle its snake’s nest of billing systems, shut down scores of legacy IT systems and unify its customer care functions across its mobile, fixed-line and HFC cable networks.
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"We’re undertaking a huge transformation of our core IT systems over the next two years which will use the same platform across Singapore and Australia," Optus chairman Paul O’Sullivan told The Australian.
"It’s designed to allow us to take things to the next level. It will give us the ability to deliver one or two-click functionality on the screen, the ability to apply analytics to do smart things. So if for example a (person) uses X amount of data when travelling overseas we can automatically recommend a pack that has that much data."
#contactcenterworld, @optus, @Amdocs
Posted by Veronica Silva Cusi, news correspondent
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SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Published: Wednesday, November 19, 2014
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