News : Optus Launches Package to Improve Customer Relationships

Sydney, Australia, Dec 12, 2017 -- Australian telecommunications company, Optus, has expanded the customer experience management solutions offered by its Optus Business division, launching a cloud-hosted package to improve clients' customer relationships.
Known as Customer Engagement Management as a Service, the package is built on the Verint Enterprise Workforce Optimisation suite and improves security of business interactions by capturing data about calls and utilising it to better the customer experience.
2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!"Competition has never been fiercer in Australia, fuelled by the arrival of well-known international brands and an increasing number of small businesses all vying for market share," said Cam Harris, director of Digital Business Solutions for Optus Business.
"In this environment, creating a stellar customer experience is critical to gaining a business advantage."
"The system summarises information so that a business can spot trends, optimise its products and improve customer engagement," Harris added.
"The platform also measures performance management criteria to indicate specific training for an individual employee to create better contact centre experiences for customers."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com
Related Editorial
- Optus Kicks Off Billing and Customer Care Overhaul Project
- Optus Business Signs Multi-year Services Contract with Hastings Deering
- Optus Business Expands ICT Partnership with EnergyAustralia
- Optus Pairs with Cisco for Data Virtualisation
- Optus Announces BroadSoft Wholesale UCaaS Solution
- Optus Extends Managed Services Contract with Government Department
More Editorial From Optus
- Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
- Optus Business Signs Multi-year Services Contract with Hastings Deering
- Optus Announces BroadSoft Wholesale UCaaS Solution
- Optus Extends Managed Services Contract with Government Department
- Optus Uses Broadsoft’s Cloud for SME Customers
- Optus Partners with BroadSoft on Cloud Telephony
About Optus:SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
Published: Wednesday, December 13, 2017
Industry Suppliers | Get Listed |
![]() | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
![]() | AT&T Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo... (view more) | |
![]() | NOS NOS is a telecommunications and entertainment group which offers fixed and mobile next generation solutions for Pay TV, internet, voice and data to all market segments - Residential, Personal, Corpora... (view more) | |
![]() | Tower Bersama Group PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010.
Towe... (view more) | |
Get Listed |