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News : Optus Launches Package to Improve Customer Relationships

#contactcenterworld, @optus

Sydney, Australia, Dec 12, 2017 -- Australian telecommunications company, Optus, has expanded the customer experience management solutions offered by its Optus Business division, launching a cloud-hosted package to improve clients' customer relationships.

Known as Customer Engagement Management as a Service, the package is built on the Verint Enterprise Workforce Optimisation suite and improves security of business interactions by capturing data about calls and utilising it to better the customer experience.

2018 Top Ranking Performers Present:

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"Competition has never been fiercer in Australia, fuelled by the arrival of well-known international brands and an increasing number of small businesses all vying for market share," said Cam Harris, director of Digital Business Solutions for Optus Business.

"In this environment, creating a stellar customer experience is critical to gaining a business advantage."

"The system summarises information so that a business can spot trends, optimise its products and improve customer engagement," Harris added.

"The platform also measures performance management criteria to indicate specific training for an individual employee to create better contact centre experiences for customers."

#contactcenterworld, @optus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com

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Related Editorial

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  • Optus Pairs with Cisco for Data Virtualisation
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  • Optus Extends Managed Services Contract with Government Department

More Editorial From Optus

  • Optus Business to Offer NICE inContact CXone™ Cloud Customer Experience Platform in Australia
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  • Optus Announces BroadSoft Wholesale UCaaS Solution
  • Optus Extends Managed Services Contract with Government Department
  • Optus Uses Broadsoft’s Cloud for SME Customers
  • Optus Partners with BroadSoft on Cloud Telephony

About Optus:
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
         

Published: Wednesday, December 13, 2017

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