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News : Optus Loop Integrates Dubber Cloud Call Recording Solution

#contactcenterworld, @optus, @dubberapp

Sydney, Australia, March, 2019 -- Optus has integrated call recording service Dubber into its unified communications (UC) product Loop, making it available to small-and-medium sized businesses.

The solution, which is supported by Cisco’s BroadCloud, will now be available as an integrated feature to Optus Loop customers and will utilise Dubber’s platform-as-a-service (PaaS).

Originally developed by BroadSoft Business, the BroadCloud platform first landed in Australia in May 2017, nearly a year before Cisco closed its acquisition of the company.

Three months after launching BroadCloud locally, with Optus as its first customer, BroadSoft signed a deal with Dubber, allowing the UCaaS provider to start integrating Dubber’s recording and data capture service into BroadCloud Carrier’s infrastructure services.

The deal made Melbourne-headquartered Dubber’s call recording platform available on the global BroadCloud managed services cloud platform, supporting BroadSoft Business cloud PBX, UC and telcos’ call centre applications.

The two parties are understood to have worked on the integration with Optus Loop since first signing the deal.

#contactcenterworld, @optus, @dubberapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


About Optus:
Company LogoSingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
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About Dubber:
Company LogoDubber is unlocking the potential of voice data from any call or conversation. Dubber is a scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Tuesday, April 2, 2019

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