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News : Optus Scores Department of Health Telco Contract

#contactcenterworld, @optus

Canberra, Australia, Aug 14, 2018 -- Optus Business has announced winning the tender to provide telecommunications services for the Australian Department of Health as part of a three-year contract.

Under the deal, Optus Business said it will consolidate the department's telco services under a single agreement, including voice, mobile, data, and wide area networking (WAN) services for Health's  workers.

Optus Business MD John Paitaridis said the contract would also see the department's "digitalisation and innovation agenda" pushed.


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"Optus is committed to providing services that are cost effective, robust, and scalable to meet the Department of Health's current and future needs as they deliver the nation's health and wellbeing," Paitaridis said.

"With our recent addition to the supplier panel for Department of Defence, Optus Business is now involved in supporting three of the four largest government departments in Australia, reinforcing our position as a market leading telco and ICT provider," he added, referring to Optus' contracts with the Australian Taxation Office (ATO) and Department of Home Affairs (DHA).

Optus had extended its satellite communications partnership with the Department of Defence back in June 2017 for the next 10 years, involving a reconfiguration of the C1 satellite.

The deal also involved the upgrade of ground infrastructure at Optus' facilities in Belrose, New South Wales, and Lockridge, Western Australia, with Optus to continue operating and maintaining the satellite and its services.

Optus a year ago additionally signed a three-year deal with the Australian Department of Agriculture and Water Resources with an emphasis on digital transformation.

Under that contract, signed in August 2017, Optus will continue delivering mobile, data, and voice services across the mobile and tablet devices used by the federal government department, along with managed telephone, video conferencing, Skype for Business, and a contact centre solution for the department's 150 sites.

#contactcenterworld, @optus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zdnet.com


About Optus:
Company LogoSingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, August 15, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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