News : Optus Wins Immigration Renewal
June 30, 2014 -- The Department of Immigration has awarded Optus another renewal to its long-running telecommunications contract, which once complete will see the relationship span out to 15 years.
Optus has supplied telecommunications services to the department since 2001.
Immigration last renewed the Optus contract in mid 2012 for two years.
Optus implemented a virtualised contact centre for the department, rolled out voice-over-IP capability to 7000 seats, and transitioned the Immigration wide area network (WAN) to Optus’ IP network, Optus Evolve.
Immigration revealed Optus would continue to provide telecommunications services to the agency for another two years to mid 2016.
Posted by Veronica Silva Cusi, news correspondent
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