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News : Oracle Acquires TOA Technologies
July 31, 2014 -- Database provider Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. Oracle said it intends to fold the technology into its service cloud offering.
Oracle said it plans to integrate TOA’s software with its Service Cloud offerings (Oracle RightNow for contact centre and policy automation), which may help extend the company’s reach into verticals that rely more heavily on mobile technicians, and create more cross-selling opportunities as it fills a field service software gap in its existing customer service and ERP portfolios.
"Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA’s solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered," said Yuval Brisker chief executive officer, TOA Technologies.
In prepared remarks David Vap, group vice president of Oracle Product Development said the acquisition will allow the company to offer a more comprehensive set of services that help unify the customer engagement process.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
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Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Friday, August 1, 2014