News : Oracle Empowers Global Retailers to Streamline Omnichannel Complexity
Redwood Shores, CA, USA, Nov. 6, 2018 -- Recent enhancements to Oracle Retail Order Management System Cloud Service provide retailers with real-time visibility into inventory and customer activity throughout the transaction lifecycle, helping brands navigate omnichannel fulfillment complexity. By integrating all aspects of the transaction lifecycle across all channels and points of service, retailers open a wealth of opportunities to increase revenue, enhance customer loyalty, streamline operations, reduce markdowns, and cut costs.
"Oracle's OMS utilizes its Intelligent Order Routing to allow routing engines to make decisions as to the most profitable location to fulfill an order from while satisfying customers' requirement and still satisfying margin/profitability calculations via Order Broker," said Victoria Brown, Research Manager, Global Supply Chain Strategy & Execution, IDC. "Oracle's users have found the system to have a tremendous speed to ROI and appreciate the speed to go live from the ease of configuration on the cloud."
"Oracle Retail is honored to serve as a strategic partner that helps a global community prepare for the next wave of omnichannel innovation," said Jeff Warren, Vice President Solutions and Strategy, Oracle Retail. "By providing our customers with an enterprise view of inventory and order across our omnichannel suite of solutions, brands are able to create new business standards that enhance customer loyalty, streamline operations and maximize profitability."
"The modern user experience present in Oracle Retail Order Management System Cloud Service empowers contact center agents to provide more thoughtful service by serving up all relevant information in a single, highly useable panel," said Chris Sarne, Senior Director, Oracle Retail. "Visibility into order tracking and inventory location for service associates is critical to encourage customer loyalty as the omnichannel environment for retailers becomes more complex."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Oracle
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Wednesday, November 7, 2018
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Impro...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...