News : Oracle Launches Latest Oracle Field Service Cloud Offering
Redwood Shores, CA, USA, April 28, 2016 -- Oracle announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.
Field service is a customer service cornerstone for brands spanning a number of industries – including telecommunications, utilities, high tech and manufacturing.
Oracle Field Service Cloud is part of the Oracle Service Cloud portfolio which delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction.
Oracle believes that the latest release further cements Oracle Service Cloud’s leadership position cited by industry analyst firm Forrester Research in: The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015. Both ranked Oracle Service Cloud as a Leader, with the highest current offering category scores in both reports. In addition, Oracle Service Cloud was noted among vendors that "deliver high-volume omnichannel service" and "have a foundational layer of knowledge management to deliver channel-specific answers to customer inquiries.
Posted by Veronica Silva Cusi, news correspondent
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