#contactcenterworld, @WorkForceSW, @Oracle
Livonia, MI, USA, Aug, 2022 –- WorkForce Software, a global provider of integrated employee experience and workforce management solutions, announced that it has been recognized in the Oracle Cloud HCM HR Heroes Awards as the winner of the Visionary Award for the HCM ISV Partner of the Year category. This award celebrates the most innovative technology solution that complements Oracle Fusion Cloud Human Capital Management (HCM) and transforms the customer experience.
WorkForce Software has one hundred percent of their resources dedicated to delivering modern workforce management solutions for global enterprises—fully focused on innovation and customer value. WorkForce Software is ISO 27001, ISO 27017, ISO 27018, and ISO 27701 certified and EU General Data Protection Regulation (GDPR) compliant making it an ideal workforce management solution for global employers.
The past year has presented a unique set of challenges for global employers and employees alike. Employers are navigating continued labor shortages, increased expenses, retention challenges, shifts to remote work, changing employee demands, and demands for progress on worker safety and diversity, equity and inclusion. Many outdated systems, processes, and previous technology investment decisions are hampering progress, driving more organizations to seek a technology solution that connects their workforce to the business – even those working in frontline positions often without corporate email access. The 2021 Oracle Cloud HCM HR Heroes Award recognizes WorkForce Software for its innovative solutions to digitally transform its customers’ employee communications and make work more human by leveraging Oracle Cloud HCM running on OCI.
"It takes a visionary to deliver solutions that can help organizations become more resilient, flexible, and positioned for the future," said Yvette Cameron, senior vice president of global product strategy, Oracle Cloud HCM. "WorkForce Software is changing the way customers work with greater automation, and efficiency through the use of technology and we congratulate them on their Oracle Cloud HCM HR Heroes Award win."
"We are thrilled to be recognized by Oracle as their ISV Partner of the Year, especially in a time where there have been such dramatic changes to the way people work." said WorkForce Software CEO Mike Morini. "The WorkForce Suite, powered by OCI, is a comprehensive modern workforce management solution. With customers reporting up to 40 percent performance improvements from deployments in the Oracle cloud, it is essential that every business is executing on their cloud migration strategy to achieve operational efficiency and agility necessary for businesses to remain competitive."
Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software
About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Friday, August 5, 2022
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.
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Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
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In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
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The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
|5.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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Collaborationroom.AI is an Agent Engagement, Productivity, Compliance and Training Solution that enables your supervisor to manage their teams just like they did in a brick-and-mortar facility. This patent pending technology, enables Supervisor to Collaborate with their team in real time while ensuring same level of Compliance they did when they were in a brick-and-mortar
Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
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A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
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|14.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
|16.)||Teckinfo Solutions Pvt. Ltd.|
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