Paris, France, July 1, 2020 -- ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers.
ZIM is a carrier in the global container shipping industry, and Orange has a long-standing relationship with the shipping provider as its trusted partner to provide its worldwide corporate IT infrastructure.
"Shipping companies need to be agile in rapidly changing markets and deliver customer experience excellence. As a trusted partner, Orange Business Services has continuously adapted to ZIM’s requirements, improving contact center and UCC services to match the evolution of ZIM’s business needs and customer expectations at a local and global level. The ability to have business applications tightly linked to the communications environment is now a live strategic tool in ZIM business processes, allowing it to communicate with and serve customers worldwide," said Fabrice de Windt, Senior Vice President, Europe, Orange Business Services.
These solutions have been crucial in helping ZIM through the pandemic that has disrupted global supply chains. "We succeeded in maintaining our high level of customer experience across our global branches, despite the COVID-19 pandemic implications, necessitating many of our customer service teams to work from home with very short notice. This was in large part thanks to Orange Business Services’ technology and capabilities," explains Assaf Tiran, ZIM’s Global Customer Service Vice President.
Posted by Veronica Silva Cusi, news correspondent
About Orange Business Services:
Orange Business Services is the enterprise communications arm of France Telecom.
Published: Friday, July 3, 2020
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