News : Orange County Utilities improves Customer Service
Redwood Shores, CA, USA, April 27, 2015 -- A utility's success depends on meeting the needs of its customers. Orange County Utilities, which provides drinking water, wastewater treatment and reuse, garbage disposal, and recycling services to residents and businesses in Orlando, Florida, deployed Oracle Utilities Customer Care and Billing solutions to enable its staff to deliver superior customer service by decreasing the average speed-to-answer time and reducing the number of monthly abandoned calls.
"We operate in an industry that is constantly transforming, making it imperative that we continuously improve organizational effectiveness and efficiency," said Rosemary Whitacre, program development supervisor, Orange County Utilities. "Oracle Utilities Customer Care and Billing helps us to accomplish these goals by enabling us to swiftly evolve our business to meet market demands, reduce risk, boost customer satisfaction, and maximize revenues."
Orange County Utilities deployed Oracle Utilities Customer Care and Billing as part of its 20-year plan to fully automate its IT infrastructure.
Oracle Utilities Customer Care and Billing solutions enabled the utility to deploy a comprehensive customer information system (CIS) to provide a complete view of consumer data for water, wastewater, reclaimed water, and solid-waste services, helping to streamline billing processes and provide more-responsive customer assistance.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, April 28, 2015