News : Orange County Utilities improves Customer Service
Redwood Shores, CA, USA, April 27, 2015 -- A utility's success depends on meeting the needs of its customers. Orange County Utilities, which provides drinking water, wastewater treatment and reuse, garbage disposal, and recycling services to residents and businesses in Orlando, Florida, deployed Oracle Utilities Customer Care and Billing solutions to enable its staff to deliver superior customer service by decreasing the average speed-to-answer time and reducing the number of monthly abandoned calls.
"We operate in an industry that is constantly transforming, making it imperative that we continuously improve organizational effectiveness and efficiency," said Rosemary Whitacre, program development supervisor, Orange County Utilities. "Oracle Utilities Customer Care and Billing helps us to accomplish these goals by enabling us to swiftly evolve our business to meet market demands, reduce risk, boost customer satisfaction, and maximize revenues."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Orange County Utilities deployed Oracle Utilities Customer Care and Billing as part of its 20-year plan to fully automate its IT infrastructure.
Oracle Utilities Customer Care and Billing solutions enabled the utility to deploy a comprehensive customer information system (CIS) to provide a complete view of consumer data for water, wastewater, reclaimed water, and solid-waste services, helping to streamline billing processes and provide more-responsive customer assistance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
More Editorial From Oracle
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Tuesday, April 28, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...