News : Orcon to Close Manila Call Centre, Re-establish in New Zealand
Auckland, New Zealand, Nov 13, 2017 -- Orcon is closing its Manila centre to re-establish it on Auckland's North Shore.
The broadband provider said the move, which will create 60 new jobs, is happening because customers prefer dealing with a New Zealand based team.
The new Orcon call centre will be based at the company's Takapuna office.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"The move home has given us the chance to look at how we can do things better," said general manager Taryn Hamilton.
"We're streamlining the way we take the masses of general accounts queries we get on a daily basis, and have invested in creating a well-trained team to focus purely on tech issues," Hamilton said.
Hamilton said having the centre based in New Zealand would give the support team the ability to identify and respond to issues faster, in real time.
"This year has seen us improve almost every aspect of the business and bringing the call centre home is the final piece in the puzzle," Hamilton said.
"We have re-established our customer service where the company's heart is and the move back to being completely New Zealand based is something we're incredibly proud of."
The new call centre will be up and running by December 4.
Posted by Veronica Silva Cusi, news correspondent
Source: Contact Centre Institute of New Zealand
Today's Tip of the Day - People, Site, Infrastructure
More Editorial From Contact Centre institute of New Zealand
About Contact Centre institute of New Zealand:
The Contact Centre Institute of New Zealand (CCiNZ) was established to fill the need for a transparent and coordinated national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.
Published: Tuesday, November 14, 2017
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...