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News : OrderDynamics Cited as a Contender in Omnichannel Order Management
Toronto, July 30, 2014 -- OrderDynamics Corporation, a provider of global order management and omnichannel solutions, has ranked as a Contender in The Forrester Wave™: Omnichannel Order Management, Q3 2014. OrderDynamics was among the nine most significant software providers that Forrester Research, Inc. evaluated in this Wave report for Omnichannel Order Management (OMS).
OrderDynamics received among the highest rankings in areas including Cost of Ownership, Typical Deployment Time Frame and received the highest score among all vendors in Revenue Growth.
The report noted that the cloud-based OrderDynamics OMS offers "a user friendly and modern UI for both administrative call center and store associate functions." The OrderDynamics OMS was also cited for "innovative ticketing systems for CSRs to manage the life cycle of customer issues in addition to the core OMS and order routing capabilities."
"We believe that this report validates the idea that Order Management Systems play a critical role in connecting all retail systems and optimizing cross-channel fulfillment to drive seamless customer experiences and accelerated profitability," said Andrew McGregor, Chief Executive Officer of OrderDynamics parent company eCommera. "We are pleased our globally capable Software as a Service (SaaS) OMS has been recognized as offering among the top scores for cost of ownership and typical deployment time frames in the market today."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
About OrderDynamics Corporation:
OrderDynamics Corporation, an eCommera company, is a leading Omni-Channel commerce solutions provider with its ecommerce platform and retail order management system. National and global retailers leverage OrderDynamics commerce solutions to unify digital touch points with retail stores. Our clients drive enhanced customer service and accelerated cross-channel growth through next generation Omni-Channel fulfillment and automated operational efficiencies.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Thursday, July 31, 2014