News : OrecX and Accent Announce Cloud Contact Center Partnership
Delaware, OH, USA, March, 2019 -- OrecX, LLC, a provider of open call recording solutions for call centers, communication service providers, SMBs and enterprises; and Accent, a unified communications and cloud services provider delivering a customer first approach to cloud communications, announced a formal partnership to offer businesses and contact centers a comprehensive cloud contact center solution.
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"We are pleased to partner with Accent, whose customer-first philosophy coupled with a modern and open communications platform is perfectly aligned with OrecX's culture and technology," said Steve Kaiser, CEO of OrecX. "We look forward to complementing Accent's VoiceONE cloud communications for Contact Centers and Enterprises with OrecX's call recording software."
Chris Cameron, President and CEO of Accent, added, "Accent is extremely excited about our recent partnership with Orecx. Adding their unique recording and quality assurance capabilities to our cloud contact center service will allow Accent to offer a differentiated and compelling contact center solution to our customers."
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Based in Chicago, OrecX provides open source VoIP and TDM recording solutions.
Published: Tuesday, March 19, 2019
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