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News : OrecX Announces Remote Agent Call Recording to Manage and Monitor At-Home Call Center Reps

#contactcenterworld, @orecx_software

Chicago, IL, USA, Oct, 2020 -- OrecX, a provider of audio capture for analytics and machine-based learning, announced its new Oreka RA (Remote Agent) call recording software for at-home and remote-working agents. In a time when over 70% of customer service agents are working remotely, this software provides contact centers, enterprises and service providers with abilities to best monitor, manage and control the recording of their customer interactions for quality assurance, compliance adherence, order verification and dispute resolution.

"Throughout the course of this pandemic and beyond, it is apparent that the traditional contact center has transformed into a distributed environment, and organizations require recording software specifically designed to support their remote-agent requirements," said Steve Kaiser, CEO of OrecX. "We are meeting these needs with a modern, open, and agile platform that enables call centers to monitor, manage and control agents and their customer interactions, whether they be for financial, insurance, utilities, medical or consumer applications."

#contactcenterworld, @orecx_software

Posted by Veronica Silva Cusi, news correspondent
Source: OrecX


About OrecX:
Company LogoBased in Chicago, OrecX provides open source VoIP and TDM recording solutions.
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Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Friday, October 23, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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