Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Oregon Department of Revenue Unearths New Call Center in Fossil

#contactcenterworld

Fossil, OR, USA, Oct, 2018 -- The next time a local resident has a question on their state income taxes, it could be directed to Fossil.

The Oregon Department of Revenue will be holding a grand opening ceremony for its first standalone call center in the town of less than 500 people.

Wheeler County Economic Development Director Greg Smith said it was a "game changer" for Fossil and akin to Nike making a major expansion at its headquarters in Beaverton.

Joy Krawczyk, the department’s spokeswoman, said state legislators began discussing the Fossil call center as a way to invest more resources into Oregon’s rural communities in 2017.

Smith said that he and then-Rep. John Huffman, who represented Fossil in the Oregon House of Representatives, began talking about decentralizing state jobs with Wheeler County Judge Lynn Morley and former Rep. Cliff Bentz, who represented neighboring District 60 in the House.

"Why can’t we divest some of these jobs from Salem and move them to frontier counties like Wheeler County?" Smith said.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Smith is no stranger to the Legislature either, having represented western Umatilla County, eastern Wasco County and Morrow, Gilliam, and Sherman counties in the Oregon House.

The group of legislators and government officials presented the idea to Gov. Kate Brown, Smith said, and she liked it enough to sign off on the proposal.

The call center now employs six customer service representatives and a supervisor located at the Jeanne E. Burch Building in Fossil.

Krawczyk said the call center has been up and running for two weeks and all of the employees are from the Fossil area.

According to a department press release, the agency received more than 639,000 calls last year from taxpayers with various questions on filing, paying, and other topics.

Krawczyk said the department’s Salem office and its five regional offices will continue to field questions, although the Fossil call center isn’t open to the public for in-person services.

"This team will help the department continue to improve the assistance taxpayers receive and the experience they have when they call us with questions, concerns, or problems," department Director Nia Ray said in a statement.

At less than 1,500 people, Wheeler County is the least populous county in Oregon, and recent events don’t seem to suggest that will change.

In June, Wheeler County Sheriff Chris Humphreys announced that he would resign within the next four to six months and all three of his full-time deputies were also departing.

That same month, all the members Wheeler County High School’s graduating class said they don’t plan to return to the county after completing their college educations. The class of 2018 started with more than a dozen students in first grade, but by the time they reached graduation, the class had shrunk to three.

Despite the trends in Wheeler County, Smith said the call center could help the area reverse its fortunes.

Smith said all of the jobs at the call center were "family wage" jobs with benefits.

If the sheriff’s office hired a new deputy, their spouse could take a job at the call center, Smith said. Together, they could afford to buy a house and a car.

Smith said he didn’t see why there was any reason that the Fossil call center couldn’t be replicated in other counties with sparse populations and services.

According to the department of revenue press release, the grand opening ceremony will take place at the Wheeler County Courthouse in Fossil on Tuesday at 11 a.m.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.eastoregonian.com


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, October 25, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1114 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =