News : Origin Energy Call Centre Shift Jeopardises Jobs
Melbourne, Australia, Jan 15, 2016 -- Origin Energy said it will not be renewing its contract with call centre operator Aegis, which could jeopardise the jobs of 120 workers based in Werribee, south-west of Melbourne.
Origin's contract with Aegis expires on February 28.
Its next call centre contract has been awarded to Accenture, which has offices in Chennai, Manila and Melbourne.
Origin's external affairs manager Ryan Auger said Accenture is creating 100 new roles as part of the contract, the majority of which will be in its Manila call centre in The Philippines.
"It will be a similar comparable number of the jobs that no longer exist at the Werribee location that will be sent offshore," he said.
"The transition will actually take a few months and we're confident that Aegis will communicate clearly with their employees and indeed, provide the necessary support through what will be a difficult situation for some.
Mr Auger said that, despite the latest move, most of its call centre jobs will remain onshore.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The vast majority of our contact centre operations will stay onshore, at a ratio of about five-to-one," he said.
Aegis said it will try to attract new business in order to stay open after its major client Origin Energy decided not to renew its contract.
The company's head of operations and support Avik Choudhuri said Aegis will examine all options to ensure staff remain employed.
"Our first approach will be try and talk to different business houses to see if there was opportunity out there to keep the centre open in an ongoing manner," he told the ABC.
"Alternatively, we are also communicating with our employees to generate an expression of interest, via which we could possibly redeploy them to other job openings within the wider Aegis organisation."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
More Editorial From Aegis
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
Origin is a UK-based manufacturer of folding and sliding door.
Published: Monday, January 18, 2016
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.