News : Origin Energy Customer Service Hub in Bega
April 30, 2014 -- ORIGIN Energy is bringing its customer service hubs to Bega next week and is asking consumers for their views on energy use.
Origin is in the process of making major changes to the way it does business, particularly in customer service.
In a bid to better understand Australian bill payer needs, Origin undertook research with Galaxy and found 83 per cent of bill payers don't think their energy retailer provided good customer service and are frustrated with practices such as exit fees, door knocking and cold calling.
Other findings from the Galaxy research include that 50 per cent of bill payers say there are poor choices available for what is an essential service; and 88 per cent are frustrated when dealing with electricity retailers - mostly because of unnecessary fees and charges, hidden fees and charges, and lengthy on hold time.
Posted by Veronica Silva Cusi, news correspondent
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Origin is a UK-based manufacturer of folding and sliding door.
Published: Thursday, May 1, 2014