Ridgefield Park, NJ, USA, Nov, 2018 -- OSG Billing Services (OSG), a provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, announced plans to acquire NCP Solutions, LLC (NCP), a wholly owned subsidiary of Harland Clarke Corp. NCP is a provider in outsourced transactional communications in the financial services industry. The company will continue to be run by the current management team led by Mark Harris.
"With 1,400 clients, 400 customer-focused employees and strategically-located facilities, NCP offers tremendous opportunities for further growth and innovation in the financial services industry," stated Scott W. Bernstein, OSG’s Chairman and CEO. "NCP customers will greatly benefit from the investments recently made under Harland Clarke and the significant investment OSG has made and is continuing to make across its platform. We feel this is an ideal fit, as the companies share a customer-first philosophy and a pioneering approach to technology."
"This transaction is significantly beneficial for all parties," said Jana Schmidt, president of Harland Clarke. "This acquisition enables two leading organizations to combine technologies and expertise to provide additional value to clients while expanding innovative offers to the marketplace. This is also an important milestone for Harland Clarke as we advance our strategy focused on innovative marketing services and integrated payment services that drive meaningful customer engagement across all channels including digital, phone, and print. We will continue to aggressively develop new technology-enabled services that support our clients’ success and deliver a superior customer experience for their consumers and businesses."
"It is a pleasure to join the OSG family," stated Harris. "We are tremendously excited about the positive impact this transaction will have on our business and on our relationship with our customers. We are looking forward to this next phase in our company’s growth."
Posted by Veronica Silva Cusi, news correspondent
For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.
Published: Tuesday, November 20, 2018
|1.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
|3.)||Connectica Solutions, LLC|
PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
|5.)||Layer One Technologies|
Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
Stay in contact quickly and easily with your international offices through Megacall.
Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.
📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.
netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
Build a strong business presence and improve customer relationships!
Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.
Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!
Schedule a live demo or request a quote today!
Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.