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News : OSN Expands Egyptian Call Centre Operations
Cairo, Nov 25, 2014 -- Reflecting growing demand for pay-TV services, OSN has made significant investments to expand and enhance its call centre operations in Egypt.
OSN 's Egypt call centre capacity will increase to 200 customer service agents marking a 45 per cent expansion which will not only raise customer service standards but will also boost the economy by creating new jobs for Egyptians. This growth further underlines the company's commitment and focus on innovation in customer-oriented strategies and building subscriber loyalty through timely and professional support.
Nick Di Marzo, Chief Operating Officer at OSN said: "Our contact centre plays an important role in the customer journey. At OSN , we believe the right investments in people and technology can give us significant competitive advantages in addition to enhanced productivity.
OSN call centres are located in the UAE, Saudi Arabia and Egypt providing 24/7 services ranging from customer support to revenue functions such as billing, subscriptions, upgrades, telesales, and retention.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, November 26, 2014