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News : OTDAmericas Selects LiveVox’s Cloud Contact Center Platform to Optimize Customer Engagement

#contactcenterworld, @livevox

Tampa, FL, & San Francisco, CA, USA, June 0, 2023 - OTDAmericas, a global business process outsourcing company, and LiveVox (Nasdaq: LVOX), a CCaaS platform built to transform contact center performance, announced that LiveVox has been chosen as OTDAmericas’ global contact center platform provider. OTDAmericas is the nearshore subsidiary for parent company, OneTouch Direct, leveraging employees throughout Colombia, Mexico, and Latin America, with availability for Asia and Europe as well. OTDAmericas will deploy LiveVox’s platform for use throughout the customer journey for its customer base that includes global brands across consumer finance, retail banking, technology, telecom, entertainment and media, payment processors, and internet providers.

"We selected LiveVox based on the platform’s growing workflow automation and collaboration capabilities and flexibility to meet use cases ranging from originations and customer loyalty and retention to customer care and accounts receivable management and specifically for our global clients’ multilanguage customer base," said Yvonne Torrijos, OTDAmericas’ Chief Client Officer. "Deploying the LiveVox platform will boost agent efficiency and productivity, significantly improving the quality of customer support."

"LiveVox’s partnership with OTDAmericas will enhance the customer experience and quality management across the full customer lifecycle for their clients," said John DiLullo, CEO, LiveVox. "Working together, we’re providing fully integrated AI, automation, and multilingual collaboration tools that enhance customer engagement, boost agent productivity, empower their managers and back-office personnel, and maximize the success their clients achieve."

#contactcenterworld, @livevox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About LiveVox:
LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.