News : Ottawa Community Housing Sees Increase in Service Calls
Ottawa, Ontario, Canada, May 24, 2016 -- Ottawa Community Housing says it saw an increase in service calls in 2015, compared to 2014, including a 20% spike in community safety-related calls.
Calls to the 24/7 OCH call centre were up 4% overall in 2015, with 13% of those calls being community safety-related. The top three calls about community safety in 2015 concerned parking, noise, and unusual or suspicious activity complaints, respectively. OCH's annual report says there were 29,340 community safety calls last year.
Still, according a tenant satisfaction survey by Ekos Research, 91% of respondents said they felt safe in their homes, while 81% said they felt safe outside their homes.
Revenues were down by $13.4 million last year, compared to 2014. Revenues totaled $134.6 million in 2015, down from $148 million in 2014. This is mainly due to lower subsidy revenues. Revenues from rent were steady at $65.2 million both years, while non-rent revenues, such as from parking and laundry services, were up slightly in 2015 at $4.4 million, compared to $4.2 million in 2014.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Expenditures were equal to revenue both years.
OCH also saw a slight increase in families as tenants in 2015. 41% of the 32,000 community housing tenants were identified as families with children, up from 40%. Singles and couples decreased by 1% between 2014 and 2015. 30% of OCH residents are seniors.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Hours Of Access
Published: Friday, May 27, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...