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News : Enghouse Interactive Releases Outbound Communicator
Enghouse Interactive, developer of a portfolio of unified communications, quality management and contact centre solutions, announced the release of Outbound Communicator, an new tool for outbound dialling and campaign management. The launch follows the recent acquisition of Germany-based contact centre software provider, IT Sonix, by Enghouse Interactive.
Outbound Communicator helps businesses to achieve centralised management of their outbound communications channels, enabling them to streamline and drive efficiencies in their outbound communication with end customers.
According to Alex Black, Chief Technology Officer (CTO), Enghouse Interactive: "Waiting for your customers to contact you and only servicing them when they do is unproductive, unpredictable and creates issues with managing resources through peaks and troughs of traffic. Instead, proactive outbound communications offers you the opportunity to keep customers productively informed.
"Unfortunately, the vast majority of outbound calls typically fail to connect to the right party, resulting in a significant amount of wasted time and effort in the outbound communications process.
"So, if businesses can use technology to get their outbound strategy right, there are huge potential benefits to be had in terms of time and cost savings and enhanced operational efficiencies," adds Black. "That’s exactly what Outbound Communicator can deliver; enhancing agent productivity, delivering lower costs by streamlining campaign management and providing full compliance and enhanced levels of security."
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Wednesday, September 17, 2014