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News : Outbox Systems Forms Strategic Partnership with inContact
Provo, UT, Jan 6, 2015 -- Outbox Systems has recently solidified a strategic partnership with inContact, a provider in cloud contact center solutions. According to Outbox CEO Ryan Westwood, "We see tremendous opportunity with inContact, [and] are excited about opening another channel that has more opportunities around our core competencies."
Leveraging this partnership, Outbox is able to design, build, and sell a complete enterprise contact management system from the ground up. By integrating inContact’s solutions with other CRMs, Outbox can create streamlined systems that manage all of the pertinent company and sales information an organization uses through one data pipeline in real-time. Outbox’s cloud integration solutions can now assist contact centers by creating processes that maximize organizational efficiency and significantly increase their ROI.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
Outbox Systems is a SaaS consulting and development firm that helps businesses innovate, integrate, and incorporate cloud solutions.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Wednesday, January 7, 2015